Delivery and Exchange Policy
~ Whenever you order at styleOkraft, you are not getting a product delivered but an emotion ~
Every product you order from any of our artist and crafter will take 1-3 working days in making & dispatching & our delivery partners will take additional 5 to 7 days to deliver the product.
DAMAGE & EXCHANGE
We offer a 2-day replacement guarantee for all products sold at styleOkraft. Products will be replaced only in case of a manufacturing defect, or damage due to transportation, and is invalid in cases of damages due to basic wear & tear, incidental damage due to malfunctioning of product, and negligence on part of the customer.
Customers may notify us of any damage or defect within 3 days from the date of delivery, and ship the product back to us for a free replacement. To ensure a seamless return for you, we are required to get the product condition checked before sending out the replacement unit. Hence, we need to acquire the defective/damage product before processing replacement or a refund. In case we do not have the same product in stock, we reserve the right to offer an alternate product.
The refund policy is not applicable for any consumable item which has been used or installed, products with tampered or any damage / defect which are not covered under the policies, and any product that is returned without all original packaging, including the box,gift packaging if any, and all other items originally included with the product(s) delivered.
Please ensure you pack the item(s) securely and safely to prevent any loss or damage during transit. We recommend you use a reliable courier service.
Exchange policy will vary vendor to vendor. Please write to us so that we can serve you better.